Computer Telephony Solutions - Contact Centre, Conference Bridge, FAX, IVR

Open Architecture Computer Telephony Servers and Tools

"Computer Telephony Solutions - Low Cost of Ownership"

Our commitment is to designing and building solutions that are Open and Manageable, so you make savings On:

Save Time Specifying System

Modular Building Block Archtecture, together with rich supply of functional modules, means solutions are easily defined
Include standard modules from Chelston including, Audio Conferencing, Voice Mail, IVR (Interactive Voice Response), FAX-on-demand, CRM, Contact Centre Solutions, Distance Learning, Least Cost Routing, AudioTex, Internet accessibility - Web 'Call Me Back', text to speech, voice recording, PBX connect etc. etc.
Microsoft COM Object Model, means that 100's of thousands of Engineers world-wide are creating off-the-shelf solutions that may fit your needs.

Get to Market Faster!

Choose from rich selection of standard Modules available from Cheltson
Use Analogue or Basic Rate ISDN Telephony Cards to prototype for ISDN Primary Rate solutions
Build your applications fast via our pre-configured products which incorporate graphical drag-and-drop configuration tools, or specify a customised version to suit your special needs, or develop your own solutions using our function rich developer packs and APIs
Use high productivity tools such as Microsoft Visual BASIC to prototype solutions fast!
Use Chelston standard templates to build own custom solutions
Integrate easily with existing PBX and LAN/WAN Computer networks and databases through the use of open standards systems architecture

Save Cost on Type of Engineers Required

Microsoft COM Object model used for all CallHandler solutions, so applications can be written in any language and you don't need to employ expensive telecommunications experts, or C++ programmers
Customisation can be achieved via Microsoft Windows NT COM object programming interfaces that support Visual C/C++, Visual Basic, JAVA etc
Standard NT Architechture used for all CallHandler solutions, so can use IT related Staff with this type of skill-set.

Save Equipment Cost

Low cost Compaq NT Server PC's can be used
Wide availability of resonably priced components
Aculab and Pika Telephony cards offer high functionality at resonable prices
Chelston Software priced attractively
Can start with small configuration, and exapand as business grows, using the same application software.
Scale easily with options for 4 to 2,400 lines per chassis - analogue and/or ISDN, with options for many thousands via clustering technology. Start small and then grow big keeping original application software

Save on Installation Costs

All software is Install Shield enabled providing for rapid installation and upgrade paths so can install systems quickly yourself if required
Extensive configuration and set-up tools available which can be operated over the LAN/WAN
Through choice of purchase options, which include complete, installed and tested, or software only supply

Save Operational Costs

Find faults fast! using in-built tools and extensive multi-level event logging technology
Flawless operation 24hrs a day, seven days a week
Check operational parameters easily using extensive in-built tool-set
Management systems effectively over LAN/WAN via browser based configuration and status Controls
Upgrade modules easily on-the-fly without shutting the system down
Add additional functionality quickly using additional modules while keeping the system live
Using Open Architechture, Future proof technology

Save on Support Costs

Purchase your own hardware and get local support - especially cost-effective if using Compaq Servers where 7 day 2hr call-out support is very resonable cost.
Chelston use PC Anywhere via dial-in line, so expensive call-out costs are can be eliminated

If you want to interchange information between Computer and Telephone Networks, then we have the solutions.