We have established a reputation for delivering high value, premium performance products as well as a focused global customer technical support.

Reducing Your Risk

We have sold products to customers across the world, and know from experience that people are cautious of distance selling. We appreciate that the only real disadvantage of buying a technical product by this means is that you can't try the products first. It is essential to us that you agree that our products and/or service have been worthwhile and good value. To remove all of your risk from the transaction we have a genuine 60-day money-back guarantee policy.

Should our product(s) not comply with the agreed performance specification, simply let us know and we will arrange collection at our own expense and refund you in full (providing the product is in a re-saleable condition). We guarantee you will be absolutely satisfied with the results and quality. We do this because our reputation is more important to us than pure product sales.

How can we make such a bold guarantee? Because we know our products work, are confident you will get a good return on investment, and it puts the onus on us to make sure we clearly agree with you the specification of what we are supplying.

Returns are easy!

What you need to do to get your refund In order to avail of this money back free guarantee please ensure that: ·

• You have used the equipment in accordance with our operating instructions and conditions.
• You have called, Emailed, Faxed us to get a return number so that we know who to give the refund to
• You have sent the goods back to us and that we have received them
• You have made a full return of all goods supplied on that receipt.
• You have enclosed a note giving the reason for the return
• You have despatched it to us with adequate packing and it arrived undamaged.
• You have not invalidated the warranty by breaking any seals to areas that have been restricted with warranty stickers.
• You have returned all cables, drivers, software and manuals with your computer
• You have not damaged the software installation on the machine
• You have not physically damaged the equipment in any way
• You do this within 60 days from installation, and/or delivery.

Refunds - You will be notified via Email of your refund once we've received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return.

So you really have everything to gain and nothing to lose!

Your statutory rights remain unaffected.

Email for more information: info@chelston
+44 (0)1923 286501

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