Open Architecture Computer Telephony Servers and Tools

Custom Call Management Systems, Achieved through the Integration of Computer and Telephone Networks

TECHNOLOGY OVERVIEW

CallHandler is a customisable, Microsoft NT based Industrial PC, which forms a bridge between Computer Networks, such as WANs, and a Public/Private Telephone Networks. This means the telephone voice, or data traffic, can be controlled and monitored by either CallHandler or any computer on the WAN network.

So for example where the system is being used as a Conference Bridge, the conference can be controlled from either a Corporate WAN, or by someone at home logged onto the Corporate WAN via a dial-up link, or even from home via the Internet. You just have to "Imagine the Possibilities" arising from having voice and computer networks integrated, and CallHandler can be configured accordingly. CallHandler is capable of supporting up to 2,400 lines on a single PC Chassis.

'Configurable Functionality Coupled to High Call Density in a Compact Solution'

Call Management and Control is the process by which a telephone switch passes certain information to a computer allowing the computer and/or an individual to better manage the calls. The benefits of this Computer-Telephony Integration (CTI) are that computers are world standards, they can log data, are cost effective, they run scripts, network with other computers, connect over the Internet, send Email and FAXes, recognise voice, offer graphical interfaces for control and monitoring purposes and can be controlled and updated remotely - and much, much more. CallHandler is a pre-configurable Call Management and Control Computer.
Customised solutions are provided on ready-to-run industrial PC based Windows NT 4.0 platforms. Up to 2,400 simultaneous calls per single PC can be controlled. Applications are built using the control script and a combination of hardware and software modules which provide specific functionality, and typically result in data being transferred from or to a LAN/WAN Database.
So, if you want to manage a small or large number of calls CallHandler is the solution.

' Tell us your application and we will show you a cost effective solution.'

The telephony hardware is based upon Aculab's Prosody card. Prosody is the first speech processing platform to integrate record/replay, pulse and tone detection, matrix conferencing, and speech recognition. Prosody delivers up to 120 channels per PC card, giving from 4 to 2,400 channel per PC capability.

Chelston Call Systems is an approved developer with Aculab, and is part of the 'Connected with Aculab' Programme

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