Open Architecture Computer Telephony Servers and Tools

CallHandler Tools Overview

Built into the CallHandler Computer Telephony operating environment (sometimes called CT Middleware), there are a number of graphical tools that provide the user with detailled access to the internal workings of the system. Unlike a traditional PBXs, which tend to be closed boxes, the internal functioning and API's of the CallHandler are easily accessible by the user. In particular, detailled logging of all events to text files means that statistics and operational history is just a click of a button away. This means you will always be in control of the technology and those who have access to it.

Interactive Voice Response Script Builder Tool: Graphical Interactive Voice Response Script Buildier Tool that works with all our products
Browser-Based Maintenance Centre Controls: Web Browser based Maintenance Centre that allows the user to perform detailed setup and maintenance of the CallHandler system.
Live Event Reporting Tool: Allows the live viewing of preselected log reports
Incoming Call Routing Tool: Enables the incoming call to be routed to a specific application, or back out to an external line, based on preset rules. e.g. CLI, DDI
ISDN Line Status Tool: The status of the incoming ISDN trunk line displayed in a graphical format

Whether your needs are for large or small systems, focus on your Application and leave the technology to us

Email for more information: info@chelston

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